04 · Fix It
Keeping robots in service.
Field service, parts and repair
When a robot stops, work stops. As fleets grow and change hands, someone has to send a technician, find the part, diagnose the fault and keep a history the next owner can trust.
What we look for
- Customers with robots in service today and repair bills to show for it.
- Access to parts, manuals and diagnostic data, with the rights to use them.
- A service model whose cost per visit falls as the fleet grows.
Questions we ask
- Who holds the right to repair, and who holds the parts?
- What happens to a fleet when its maker stops supporting a model?
What gets built
- Field service dispatch and remote diagnostics
- Parts, refurbishment and remanufacturing
- Service histories that move with the robot
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